Careers

Keep work human

Be the person behind the AI experience

Make customer experiences better

Be a part of supporting more than 100,000 customers globally by growing AI technology that turns approximately two billion of their service interactions each year into pure joy. By building your career with Zendesk, you’ll touch every person on the planet with faster, easier, happier customer experiences. And when you couple your ambition with our people-first culture, you’ll help connect global brands like Lush, Grubhub and others with their customers in an exceptionally personalised way.

CULTURE

We’re good company

Create solutions with supportive team members who are energised by change, challenge and making a real difference for people. We bring calm and confidence to the always-flexing and sometimes chaotic world of customer service tech.

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“We really understand the importance of teamwork. You can’t build something at the scale that we do at Zendesk on your own.”

Łukasz

Senior Engineering Manager, Kraków

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, contemplation and events. We have stocked kitchens, quiet areas and game spaces for when you need to recharge or unwind. And with our hybrid approach, you’ll experience flexibility and connection, collaboration and learning with your team.

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QUIZ

How Zendesk are you?

Zendesk employees are special people. Answer these questions and tally your score – if you answer yes to 3 or more, you’re one of us!

Do you love pushing yourself to achieve great things?
Are you curious, with a knack for visionary thinking?
Do you thrive in a dynamic environment?
Are you a natural leader who embraces accountability?
Do you think with a global mindset and value diverse perspectives?

TOTAL REWARDS

Benefits that care for your whole self

We take your wellbeing personally – no matter your role, the continent you work from or where you are in your career journey. At Zendesk, expect competitive salaries, plus extensive benefits with holistic support for physical and mental health, with time away to recharge.

Physical wellbeing
Medical insurance, health support and leave programmes; movement with fitness partners, apps and classes
Emotional and spiritual wellbeing
Access to therapists, coaches, mindfulness and mental fitness apps, employee assistance programme
Financial wellbeing
Competitive compensation, retirement, and financial security programmes (including disability, accident and life insurance)
Intellectual and occupational wellbeing
Development through concentrated programmes, on-demand learning and support, coaching and mentoring
Social and environmental wellbeing
Employee Resource Groups, family-forming funds, benefits and support, global parental leave programme, military leave, and emergency leave for natural disasters and unforeseen events

LEARNING & DEVELOPMENT

We invest in growth – starting with yours

You’re going to love your opportunities for career transformation here. High-potential development programmes help you differentiate your contributions, build specific leadership skills and accelerate your career.

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CAREER GOALS

Find where you fit

General & Administrative

With many moving parts within a global organisation, our Finance, Legal, People and Security teams are strategically positioned to keep Zendesk people, services, finances and security expertly sorted.

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Go to market

Research & Development

Early careers

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INCLUSION

You belong

We intentionally build an inclusive workforce that upholds our culture of empathy and camaraderie. Employee Communities (ECs) help build our inclusive culture by amplifying the voices of underrepresented groups within and beyond Zendesk.

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SOCIAL & ENVIRONMENTAL IMPACT

We’re a force for global good

Our dedication to exceptional service is integrated into every aspect of our business, from the products we build to the communities we impact and the customer experiences we enrich. Through grants, employee engagement programmes, products and robust climate action, we’ve made a tangible difference in our global community. Our highlights include:

Robust employee volunteer programme, including pro bono opportunities that support global non-profits
Millions of dollars donated and a 100% free product donation programme for eligible non-profits
Sponsored upskilling and certification programme for under-resourced communities
Impactful climate action programme that has achieved 100% carbon neutral products

Visit Zendesk Foundation

LOCATIONS

There’s a world of opportunities here

Where do you want to work?

With our global presence, hybrid work approach and commitment to flexibility, we keep careers people-first. Just like the customer experiences we provide. Find your location. Find your role.

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